Privacy Policy

Last updated: 18 July 2026

1. Who we are

Belmont QA provides business automation, website development and quality assurance services.

For data protection purposes, the organisation responsible for your personal information is:

Trading name: Belmont QA
Legal business name: Belmont QA Ltd
Email: enquiries@belmontqa.com

2. Personal information we collect

The personal information we collect depends on how you interact with Belmont QA. It may include:

• Your name, job title and company name.
• Your email address, telephone number and other contact details.
• Information included in an enquiry, contact form or consultation request.
• Information about your business, systems, website, project or requirements.
• Project communications, meeting notes, proposals and support requests.
• Billing and transaction information, including invoices and payment status.
• Technical information such as your IP address, browser type, device type, operating system and website activity.
• Marketing preferences and records of any consent you provide.

Please do not submit special category or highly sensitive personal information through our website unless we have specifically requested it.

3. How we collect your information

We may collect personal information:

• Directly from you when you complete a form, email us, book a consultation or enter into a contract with us.
• During meetings, project discussions and service delivery.
• From a colleague or representative of your organisation.
• Through our website, server logs, cookies or similar technologies.
• From publicly available business sources where it is appropriate and lawful to do so.

4. How we use your information

We may use personal information to:

• Respond to enquiries and consultation requests.
• Understand your requirements and prepare proposals or quotations.
• Provide automation, website development, testing and consultancy services.
• Manage projects, client relationships and ongoing support.
• Process payments, issue invoices and maintain financial records.
• Operate, secure, test and improve our website and services.
• Prevent misuse, fraud, security threats and unauthorised access.
• Comply with legal, regulatory, tax and accounting obligations.
• Send relevant business updates or marketing communications where we have permission or another lawful basis to do so.
• Establish, exercise or defend legal claims.

5. Our lawful bases

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we rely on:

Contract

We process information where it is necessary to take steps at your request before entering into a contract or to deliver services under an existing contract.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. These interests may include:

• Responding to business enquiries.
• Managing client and supplier relationships.
• Improving and securing our website and services.
• Maintaining appropriate business and project records.
• Protecting Belmont QA against fraud or legal claims.

Legal obligation

We may process information where necessary to comply with tax, accounting, regulatory or other legal requirements.

Consent

We rely on consent where required, including for certain marketing communications and non-essential cookies. You may withdraw your consent at any time.

6. Contact forms and enquiries

When you submit our contact form, we may collect your name, company name, email address, telephone number, selected service, estimated budget and the information included in your message.

We use this information to review and respond to your enquiry, recommend an appropriate service and, where requested, prepare a proposal or quotation.

Submitting an enquiry does not automatically subscribe you to marketing communications.

7. Cookies and website analytics

Our website may use cookies or similar technologies to operate correctly, remember preferences, maintain security and understand how visitors use the website.

Strictly necessary cookies may be used without consent where they are required to provide the website or a service you request.

We will not place non-essential analytics, advertising or tracking cookies on your device before receiving the required consent.

Where non-essential cookies are enabled, you will be given a way to accept, reject and manage your choices.

8. Who we share information with

We may share personal information with trusted organisations that help us operate our business and provide services. These may include:

• Website hosting, cloud infrastructure and database providers.
• Google Workspace and other communication providers.
• Contact form, booking, CRM and project management providers.
• Payment, accounting and invoicing providers.
• Analytics providers where you have consented to analytics.
• Contractors or specialist delivery partners where necessary for an agreed project.
• Legal, accounting, insurance and professional advisers.
• Regulators, courts, law enforcement agencies or public authorities where disclosure is legally required.

We do not sell your personal information.

Service providers acting on our behalf are expected to process information only for the agreed purpose and to protect it appropriately.

9. International transfers

Some of our technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate protections are in place. These may include:

• Transfers to countries recognised as providing an adequate level of data protection.
• The UK International Data Transfer Agreement.
• The UK Addendum to approved standard contractual clauses.
• Other safeguards permitted by UK data protection law.

10. How long we keep information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.

Our usual retention periods are:

• General enquiries: normally up to 24 months after our last meaningful contact, unless the enquiry becomes a client relationship.
• Client and project records: normally up to six years after the end of the client relationship, where required for contractual, accounting or legal purposes.
• Invoices and financial records: retained for the period required by tax and accounting law.
• Marketing records: retained until you unsubscribe, withdraw consent or the information is no longer required.
• Suppression records: limited information may be retained to ensure we continue to respect an unsubscribe request.
• Website and security logs: retained for a limited period appropriate to security, diagnostics and fraud prevention.

We may retain information for longer where required by law, necessary for an active dispute or needed to establish, exercise or defend a legal claim.

11. How we protect your information

We use appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

Measures may include access controls, secure accounts, multi-factor authentication, encrypted services, software updates, backups and limiting access to people who require the information for legitimate business purposes.

No online service can guarantee absolute security. However, we regularly review the measures used to protect the information under our control.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Ask us to restrict how we use your information.
• Object to processing based on legitimate interests or direct marketing.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Complain to the Information Commissioner's Office.

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, email: enquiries@belmontqa.com .

We may need to verify your identity before completing a request. We will normally respond within one month, although the law permits additional time in certain complex circumstances.

13. Marketing communications

We may send business-related marketing communications where we have your consent or are otherwise permitted to do so by law.

You can stop receiving marketing communications at any time by:

• Using the unsubscribe option in the communication.
• Emailing enquiries@belmontqa.com .

Opting out of marketing will not prevent us from sending service-related or contractual communications.

14. Automated decision-making

Belmont QA does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.

If this changes, we will update this policy and provide the information required by law.

15. Third-party websites

Our website may contain links to third-party websites or services. Belmont QA is not responsible for the privacy practices of those third parties.

We recommend reading the privacy notice of any external service before providing personal information.

16. Complaints

Please contact us first if you have concerns about how we use your personal information:

enquiries@belmontqa.com

17. Changes to this policy

We may update this privacy policy when our services, systems, suppliers or legal obligations change.

The latest version will be published on this page and the “last updated” date will be amended.

18. Contact us

Questions about this privacy policy or the use of your personal information can be sent to:

Belmont QA
Email: enquiries@belmontqa.com